Complaints about Kensington Concierge
If you are dissatisfied with your membership or the way we handled a concierge request, please email complaints@kensingtonconcierge.co.uk. We will acknowledge your complaint within five business days and aim to provide a final response within 15 business days. If we need more time, we will explain why and provide an updated timetable.
If you remain dissatisfied after our final response, you may use any dispute resolution route or court process available to you under applicable law. We will identify any approved alternative dispute resolution body where we are required or have agreed to use one.