Kensington Concierge

Membership support

Get help with your Kensington Concierge membership, billing, plan or confirmed booking. Email us at info@kensingtonconcierge.co.uk. Requests may be sent at any time and are handled during office hours, Monday to Friday, 09:00–18:00 UK time.

How can we help

  • Membership and billing

    Questions about your plan, renewal, invoice, payment status or cancellation.

    Membership plans

  • Concierge requests

    Updates or questions about an open request.

    Submit a request

  • Confirmed bookings

    Help communicating a change or cancellation request to the relevant Supplier.

  • Account and access

    Help updating contact details or accessing the member account, where available.

  • Privacy and data

    Requests concerning your personal information or communication preferences.

    Privacy Policy

  • Complaints

    A dedicated route for concerns about membership or concierge service.

    How to make a complaint

Contact

General and membership support: info@kensingtonconcierge.co.uk

Complaints: complaints@kensingtonconcierge.co.uk

Office hours: Monday to Friday, 09:00–18:00 UK time.