Kensington Concierge

Membership

Choose the concierge service level that fits your needs.

Every plan provides access to Kensington Concierge request handling and lifestyle support. Plans differ by service team, handling priority and the level of individually agreed support. Membership does not include a payment card, payment account or financial product.

Standard handling

Kensington

£99/month

or £999/year

  • Service teamShared Lifestyle Manager team
  • PriorityStandard handling
  • Response target1 business day

Access to a shared Lifestyle Manager team for members who want ongoing assistance with travel, dining, experiences, sourcing and everyday requests.

Priority handling

Kensington Private

£299/month

or £2,999/year

  • Service teamDedicated Lifestyle Manager team
  • PriorityPriority handling
  • Response target4 business hours

A dedicated Lifestyle Manager team and priority handling for members with more frequent or complex requirements.

Invitation only

Kensington Black

£1,000/month

or £10,000/year

  • Service teamNamed Personal Lifestyle Manager
  • PriorityHighest priority handling
  • Response target2 business hours

An invitation-only relationship with a named Personal Lifestyle Manager, highest-priority handling and dedicated coordination of approved high-value requests.

Compare memberships

KensingtonKensington PrivateKensington Black
Monthly membership£99/month£299/month£1,000/month
Annual membership£999/year£2,999/year£10,000/year
Service teamShared Lifestyle Manager teamDedicated Lifestyle Manager teamNamed Personal Lifestyle Manager
Handling priorityStandardPriorityHighest; invitation only
Response target1 business day4 business hours2 business hours
Travel & Aviation
Dining & Hospitality
Experiences & Events
Lifestyle & ShoppingBespoke
Family & Business Support—Bespoke
Approved high-value requestsDedicated coordination
From £25,000 annually

Kensington Family Office

For complex family, lifestyle or executive requirements.

A bespoke relationship for complex family, lifestyle or executive requirements. Scope, authority, fees, reporting and service levels are agreed in a separate proposal or statement of work. Response target: 1 business hour.

Price on application.

Billing information

The membership fee covers access to the concierge service level shown for the selected plan. Travel, accommodation, tickets, dining, goods, professional services, deposits, taxes and other third-party costs are payable separately unless a written quotation expressly says otherwise.

Monthly plans renew monthly and can be cancelled before the next billing date. Annual plans renew annually and require 30 days’ notice before renewal.

Response targets apply during office hours: Kensington within one business day; Private within four business hours; Black within two business hours; Family Office within one business hour. The target is acknowledgement, not completion.

Important information

Kensington Concierge is a trading style of XLY Concierge Limited (Company No. 15955015). Membership provides access only to the concierge service level described for the selected plan. It does not include a payment card, payment account or other financial product.

Membership is provided under the Kensington Concierge Membership Terms. Personal data is handled in line with our Privacy Policy.